May 2-3, 2012 Memphis Cook Convention Center
Memphis, Tennessee
Multiple Facility Tours! Visit FedEx Hubs, Medtronic, Ingram Micro Advanced Logistics and more! Space is limited!
OPERATIONS SUMMIT - THE ONLY Conference Exclusively About Direct-To-Customer Operations and Fulfillment

Thanks to our Conference Advisory Committee

Brian Bishop
Division Director –
Fulfillment & Logistics
National Fire Protection Assn

John Caplinger
Vice President of Operations
Benchmark Brands, Inc

Tony Deely
Director of Distribution
New Pig

Lynn Jeffrey
Head of Operations
The Vermont Country Store

Bill Richardson
President & CEO
Bare Necessities

Russell Taddeo
VP Operations
Rue La La

Tammy VanDonk
Director, Customer Care

Anthony Vicars
Vice President of Operations
Nasty Gal

The sessions will include information, ideas, trends and best practices in every Direct-to-Customer operational area:

  • Call and Contact Center
  • Technology/IT
  • Warehouse
  • Order Management
  • Payment Processing/Fraud Prevention
  • Picking, Packing, Packaging
  • Reverse Logistics Management
  • Shipping, Distribution & Delivery
  • Inventory Management
  • Systems Integration
  • Customer Service
  • HR/Workforce Management
  • Materials Handling
  • Transportation Management


Sponsored by
United States Postal Service
Produced by

Special Thanks